GENERAL POLICIES:


Appointments:

It's understood that things come up. As a courtesy, please contact Salon Onyx at least 48 hours in advance of your appointment time to cancel or reschedule.

Excessive cancellations or no-shows within the 48 hour time frame may result in a credit card deposit requirement to secure future appointments. Thereafter, a full service charge may be applied with subsequent cancellations or no-show.


Re-do's:
Your satisfaction with your service is of most utmost concern. Should you be unhappy with your service for any reason please contact the salon with concerns.

An in-salon assessment of your hair will need to happen with-in 24-48 hours of the service, with the corrective service being performed within one week of the original service. If the result is not a match of the original consultation, we are more than happy to correct the situation at no additional cost to you. If it is determined that the results are as requested during the original consultation and service, and you are currently requesting a different result, additional service charges will apply.


Product Returns:

If you are not 100% satisfied with your purchase, you may return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it. The product must be 3/4 of the way full and should not be used more than 3-4 times. 
Any product you return must be in the same condition you received it and in the original packaging and must be on the clients account to confirm the purchase date. Exclusions may apply.


Employment: 

At Salon Onyx we pride ourselves on creating a space for beauty professionals to develop and express their creative talents. If you are interested in taking your salon career to the next level please send your resume to Bri at bri.salononyx@gmail.com


You may reach us by email by contacting our salon manager at bri.salononyx@gmail.com or you may call

952-892-6613 during normal business hours.



It is our goal to provide warm, inviting enviroment, with creative, well educated staff; working together with our clients to achieve outstanding results.