It's understood that things come up. As a courtesy, please contact Salon Onyx at least 48 hours in advance of your appointment time to cancel or reschedule.
Excessive cancellations or no-shows within the 48 hour time frame may result in a credit card deposit requirement to secure future appointments. Thereafter, a full service charge may be applied with subsequent cancellations or no-show.
Your satisfaction with your service is of most utmost concern. Should you be unhappy with your service for any reason please contact the salon with concerns.
An in-salon assessment of your hair will need to happen with-in 24-48 hours of the service, with the corrective service being performed within one week of the original service. If the result is not a match of the original consultation, we are more than happy to correct the situation at no additional cost to you. If it is determined that the results are as requested during the original consultation and service, and you are currently requesting a different result, additional service charges will apply.
You may reach us by email 24/7 by contacting our salon manager at firstname.lastname@example.org or you may call 952-892-6613 during normal business hours.