GENERAL POLICIES:

Appointments:

It's understood that things come up. As a courtesy, please contact Salon Onyx at least 48 hours in advance of your appointment time to cancel or reschedule.

Excessive cancellations or no-shows within the 48 hour time frame may result in a credit card deposit requirement to secure future appointments. Thereafter, a full service charge may be applied with subsequent cancellations or no-show.

Re-do's:
Your satisfaction with your service is of most utmost concern. Should you be unhappy with your service for any reason please contact the salon with concerns.

An in-salon assessment of your hair will need to happen with-in 24-48 hours of the service, with the corrective service being performed within one week of the original service. If the result is not a match of the original consultation, we are more than happy to correct the situation at no additional cost to you. If it is determined that the results are as requested during the original consultation and service, and you are currently requesting a different result, additional service charges will apply. No refunds will be given. 

Product Returns:.

We are temporarily suspending all returns; unless, the bottle is defective. In the case that the bottle is defective, an even exchange will be given. 

Employment: 

At Salon Onyx we pride ourselves on creating a space for beauty professionals to develop and express their creative talents. If you are interested in taking your salon career to the next level please send your resume to Amy at Amy.salononyx@gmail.com

You may reach us by email by contacting our salon owner at amy.salononyx@gmail.com or you may call

952-892-6613 during normal business hours.

It is our goal to provide warm, inviting environment, with creative, well educated staff; working together with our clients to achieve outstanding results.